For help with registration, passwords, usernames,
background checks and website questions,
please click here to first review our Online Help / FAQs section
as your question may already be answered.

After reviewing the Online Help / FAQs section, for additional questions regarding
online assistance, message us using our Online Helpdesk Email Form.

 

Does your email concern support issues for Youth Safety?

NOTE: There are two Support Teams and for quicker service, please select the Team that best handles your needs.

(Calls: Monday-Friday only 9 am - 5pm ET - Closed on Holidays)

Virtus Support for https://youthsafetyplatform.goarch.org

Email: goarchsupport@virtus.org
Ph: 888.847.8870

Registration, Training, Documents (including Code of Conduct), User contact information update, (including new email, address, phone), Moving to another parish or Metropolis, Compliance, and other Reports (PYSAs only)

Sterling Support for assistance on the Sterling platform

Email: goarchsupport@sterlingvolunteers.com
Ph: 855.326.1860, option 1 and enter 6548

Background Checks, including Motor Vehicle Records Check and Live Scan (CA only) Parish/Ministry Account invoicing, User payment for background check, New Parish/Ministry Account set up or changes